AstroCore – Refund Policy

Effective Date: April 3, 2026

This Refund Policy explains the conditions under which refunds, replacements, or credits may be issued when using AstroCore services.

1. All Sales Are Final

All purchases on AstroCore are final once an order has been placed and processed.

Due to the nature of digital services, we do not guarantee refunds after completion or delivery.

2. Non-Delivery

If an order is not delivered within a reasonable timeframe, please contact support.

In verified cases, we may offer a replacement, refund, or store credit depending on the situation.

3. Service Issues

If a service is incomplete or does not function as intended, our support team may offer one of the following solutions:

• Replacement of the service
• Refill (if applicable to the product)
• Store credit

Refunds are not guaranteed and are handled on a case-by-case basis.

4. Chargebacks & Disputes

Initiating a chargeback or payment dispute may result in:

• Immediate suspension of your account
• Permanent restriction from AstroCore services

We reserve the right to dispute all chargebacks with relevant order and transaction evidence.

5. Fraudulent or Abusive Activity

Refunds will not be issued for:

• Fraudulent claims
• Abuse or misuse of services
• Issues caused by user error or negligence

6. Payment Errors

If you believe you were incorrectly charged due to a system error, please contact support immediately.

We will investigate and resolve confirmed issues appropriately.

7. Processing Time

Approved refunds, when applicable, may take several business days to process depending on your payment provider.

8. Contact

For any refund-related questions, please contact us through our official Discord support server.